Adobe gets an e-earful, and listens

A lot of people use Adobe Systems software, and apparently a lot of them feel the need to vent.

Web designer Erik Frick created the Dear Adobe site where users can enter gripes and vote for or against others' gripes. "It started from a conversation between Adam (Meisel) and myself complaining about Photoshop. Both of us being Web design nerds, we figured, 'Why not create a forum for people to vent? Who knows, maybe Adobe will listen,'" he said Tuesday on the site's inaugural blog posting.

Sure enough. Photoshop Principal Product Manager John Nack said the site generated more than 30 e-mails within Adobe in the first two days, and Nack himself responded to a few gripes at the site.

"Just because it would be unprofessional of me or others to rant about this or that aspect of the company in public, don't for a second think it's not happening behind closed doors," Nack said, acknowledging complaints about Creative Suite 3's installation and update software.

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